Last updated: February 22, 2026
The Order Confirmation is the basis for AL NOOR - Upvc,Aluminium Windows and Door Solution's delivery of goods and services. The quantity, size, and design of uPVC or Aluminium elements with the mentioned accessories such as fly nets, special equipment etc. type and colour of profiles and glass are binding for the Customer. Therefore, the Customer should within 7 calendar days after having signed the Order Confirmation carefully review the Order Confirmation for possible failures and mistakes and inform AL NOOR - Upvc,Aluminium Windows and Door Solution accordingly. Otherwise the Order Confirmation is finally confirmed and binding for the Customer and can no longer be changed. However, should the Customer demand urgent supply of elements with production prior to expiry of the 7 days above, then the Order is finally confirmed at the time of signature.
AL NOOR - Upvc,Aluminium Windows and Door Solution will agree a time with the Customer for taking final measurements. If it is not possible to take all measures on the day the AL NOOR - Upvc,Aluminium Windows and Door Solution engineer visits the site for taking the measurements as the building is not ready or there is no access to the building etc. then AL NOOR - Upvc,Aluminium Windows and Door Solution shall invoice the Customer for the costs of labour and transport for having to visit the site again. These costs shall be paid by the Customer not less than 10 calendar days of date of invoice.
Unless otherwise agreed the windows and doors will be installed according to the standard instructions and methods of AL NOOR - Upvc,Aluminium Windows and Door Solution. The installation shall be completed in accordance with the agreed plan. AL NOOR - Upvc,Aluminium Windows and Door Solution reserves the right to make minor variation in design and specification to the installation in its discretion if such minor variations are necessary due to factory specifications.
If the installation is not completed within the time stated in the contract then the Customer may give notice to AL NOOR - Upvc,Aluminium Windows and Door Solution in writing requiring that the work will be completed within such reasonable period as the Customer may specify. In general AL NOOR - Upvc,Aluminium Windows and Door Solution would accept six weeks as being reasonable. If the work is not completed within such extended period, the Customer may cancel the uncompleted work covered by the contract without penalty to him or herself by giving written notice to that effect to AL NOOR - Upvc,Aluminium Windows and Door Solution. However, AL NOOR - Upvc,Aluminium Windows and Door Solution shall not be liable for any delay in the completion which arises beyond the reasonable control of the company.
AL NOOR - Upvc,Aluminium Windows and Door Solution shall not be responsible for any damage unavoidably caused to fittings, fixtures or decoration. AL NOOR - Upvc,Aluminium Windows and Door Solution cannot be held responsible for any redecoration that may be necessary.
If any structural defect becomes apparent during the installation which was not and could not be reasonably identified in the survey which would adversely affect the installation, then AL NOOR - Upvc,Aluminium Windows and Door Solution will inform the Customer that the repair work has to be done prior to the installation of the uPVC elements. AL NOOR - Upvc,Aluminium Windows and Door Solution will give a quotation for the work and the Customer may ask for a quotation from a third party. The repair work shall generally be commenced not later than 72 hours from the time Customer was informed about the work.
If the Customer asks a 3rd party to undertake the repair work then the Customer shall ensure that the "opening for the Element(s)" after the repair work is the correct size for the already manufactured element.
If Customer agrees a date for the installation or calls the installation team to the building site for the installation and the building is not ready for the installation on that date then AL NOOR - Upvc,Aluminium Windows and Door Solution shall invoice the Customer for the costs of labour and transport. These costs shall be paid by the Customer not less than 10 calendar days from date of invoice.
The Customer shall provide electricity, water, and scaffolding if required. Furthermore, for major projects material storage area, room for the installation team on site and working area is to be provided by the Client. Theft or damage of uPVC or Aluminium elements, glass, installation materials, and tools stored at the installation site shall be the responsibility of the Customer, who shall pay AL NOOR - Upvc,Aluminium Windows and Door Solution for any such loss and damage.
The installation is based on a one time installation, any part installation is subject to separate charge which is to be paid for in full in advance. Modification of the installation or part of the installation will be subject to an additional charge. Replacement of damaged glazing after installation will be subject to additional charge and availability. AL NOOR - Upvc,Aluminium Windows and Door Solution shall remain liable under any warranty or condition implied by law or usage attaching to the goods supplied in addition to any liability under express warranties or conditions stipulated by AL NOOR - Upvc,Aluminium Windows and Door Solution.
Ownership of the goods shall not pass to the Customer until the company has received full payment for the goods delivered. Until such times the ownership of the goods is with AL NOOR - Upvc,Aluminium Windows and Door Solution.
AL NOOR - Upvc,Aluminium Windows and Door Solution reserves the right to cancel this contract, if its surveyor reports that special circumstances would prevent or make it difficult to fulfil the contract. The Customers deposit would in that case be reimbursed in full.
The Customer may cancel the contract by given written notice within 7 calendar days after the date on which the contract is signed. In that case the Customers deposit will be reimbursed and the Customer shall have no liability for any costs or expenses incurred by AL NOOR - Upvc,Aluminium Windows and Door Solution. If the Customer cancels the contract after expiry of the 7 calendar days after the date on which the contract is signed then the Customer shall pay all costs and expenses incurred by AL NOOR - Upvc,Aluminium Windows and Door Solution up to the time of cancellation.
The representative of AL NOOR - Upvc,Aluminium Windows and Door Solution will describe the goods and will detail them in the Sales Agreement. Under no circumstances should the Customer assume that any other product other than those specified in the Sales Agreement will be supplied or fitted. AL NOOR - Upvc,Aluminium Windows and Door Solution shall not accept liability for such misunderstandings.
The Customer will allow AL NOOR - Upvc,Aluminium Windows and Door Solution, its agents and workmen to have access to the premises at all reasonable times. Access should be granted within 5 days of request to enable AL NOOR - Upvc,Aluminium Windows and Door Solution to complete its installations in accordance with this contract.
On completion of the installation the Customer shall sign a Completion Certificate to confirm they are satisfied with the installation.
Unless otherwise agreed:
Outstanding accounts will be charged an interest of 5% above the Central Bank base rate, except where a genuine dispute exists between Customer and AL NOOR - Upvc,Aluminium Windows and Door Solution.
Where any valid claim in respect of goods based on any defect in the quality or condition of the goods or their failure to meet specifications agreed in the Sales Agreement including modifications made by AL NOOR - Upvc,Aluminium Windows and Door Solution according to clause 3 above, AL NOOR - Upvc,Aluminium Windows and Door Solution shall at its sole discretion replace the goods in total or in part free of charge, or refund the Customer the price of the goods. Thereafter, AL NOOR - Upvc,Aluminium Windows and Door Solution shall have no further liability to the Customer. AL NOOR - Upvc,Aluminium Windows and Door Solution shall in respect of death or personal injury caused by negligence of AL NOOR - Upvc,Aluminium Windows and Door Solution not be liable to the Customer by reason of representation, any implied warranty condition, other term or any duty, under common law, or under expressed terms of the contractor for any consequential loss or damage, cost expenses or other claims that arise out of or in connection with the supply and installation of goods, except as expressly provided in these conditions.
AL NOOR - Upvc,Aluminium Windows and Door Solution provides the following warranty subject to proper maintenance of the elements and lubrication of the fittings minimum once a year:
The warranty shall be rendered null and void if the full payment for the products and services are not paid in full according to the terms of the Order Confirmation and if the elements including fittings have not been properly maintained.
Any occasion, latitude or waiver allowed by AL NOOR - Upvc,Aluminium Windows and Door Solution at any time shall be without prejudice to strict and full rights under this contract and shall not prevent the company exercising its full rights. No work shall be done or materials supplied other than as specified in the Sales Agreement. If any provision of these conditions is held by any competent authority to be invalid or unforeseeable in the whole or in part then the validity of the other provisions of these conditions and the remainder of the provisions shall not be affected thereby.
Neither party shall be liable for any failure to fulfil any obligation under this Agreement if, and for so long as, fulfilment has been interfered with, hindered, delayed or prevented by any circumstances whatsoever which are not reasonably within control of such party. This provision shall not apply to any obligations to make payments.
Any promotions agreed in the Sales Agreement cannot be transferred to other sales or future promotions.
The statutory rights of the Customer shall not be affected by any term or condition incorporated in these General Terms and Conditions.
The quantity and size of windows and doors shall be as submitted to AL NOOR - Upvc,Aluminium Windows and Door Solution by the Customer, or as measured by AL NOOR - Upvc,Aluminium Windows and Door Solution following the confirmation of the order. Any variation in the quantity or size from the quotation will be valued at the same rate as that of the other items quoted. However the variation is less than +/- 50 mm in size then the given quotation will apply.
No accessories such as fly screens, door stoppers, door closer, architraves, Georgian bars etc. are included if not specifically mentioned in the Order Confirmation. The scope of work does not include related masonry or cleaning works of any window or door openings. AL NOOR - Upvc,Aluminium Windows and Door Solution shall not be responsible for bitumen coating of walls prior to installation of Curtain Walls, for glass painting, steel works required for the installation of elements, and any testing after completion of installation.
In the event of delay in site readiness beyond a maximum of 6 weeks from the date of our notification for carrying out required installation, AL NOOR - Upvc,Aluminium Windows and Door Solution reserves the right to claim the payment in full. Any damage to material caused by third party working at the site shall be at the sole risk of the client and any costs incurred by AL NOOR - Upvc,Aluminium Windows and Door Solution for repair or replacement of parts of such damage shall be paid in full. AL NOOR - Upvc,Aluminium Windows and Door Solution will not be responsible for removal and cleaning of paint marks on the elements which have occurred during painting.
The date of completion of work is the date AL NOOR - Upvc,Aluminium Windows and Door Solution informs the Customer that the work has been completed and has asked the Customer to sign the Certificate of Completion.
All general terms and conditions are included in these terms. No variation of the contact or the General Terms and Conditions shall bind either party, unless such variation is made in writing and signed by a Director of the company.
All content included on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AL NOOR - Upvc,Aluminium Windows and Door Solution or its content suppliers and protected by international copyright laws.
The Company's name, logos, and all related names, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our website for your personal, non-commercial use. This license does not include any resale or commercial use of the website or its contents.
We warrant that our Products will be free from defects in materials and workmanship for the period specified in the warranty documentation provided with your purchase. This warranty is subject to the terms and conditions outlined in the warranty documentation.
This warranty does not cover damage resulting from:
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AL NOOR - Upvc,Aluminium Windows and Door Solution, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESSING OR USING OUR SERVICES.
You agree to defend, indemnify, and hold harmless AL NOOR - Upvc,Aluminium Windows and Door Solution, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, any use of the Services' content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from the Services.
When using our Services, you agree not to:
Standard Products may be returned within 14 days of delivery for a full refund, provided they are in their original condition and packaging. The customer is responsible for return shipping costs.
Custom Products are manufactured to your specifications and cannot be returned or refunded unless defective. Claims for defective custom Products must be made within 7 days of delivery.
Refunds will be processed within 14 business days of receiving the returned Products. The refund will be issued to the original payment method used for purchase.
We strongly recommend professional installation by our certified technicians to ensure proper fitting and to maintain your warranty coverage.
Proper maintenance is essential for the longevity and performance of your Products. Specific maintenance instructions will be provided with your purchase.
If you choose to install the Products yourself, you assume all risks and liabilities associated with the installation. The Company is not responsible for any damage or issues resulting from improper installation.
We shall not be liable for any failure or delay in performance due to any cause beyond our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, embargoes, government orders, pandemics, or any other force majeure event.
These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association]. The arbitration shall take place in [City, Country/State] and shall be conducted in [Language].
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms.
If you have any questions about these Terms and Conditions, please contact us at:
AL NOOR - Upvc,Aluminium Windows and Door Solution
147 Ouhi Industrial Area, Sohar, 311, Sultanate of Oman
Phone: +968 96106468
Email: info@al-noor.online
For customer service inquiries, please contact our support team at support@example.com.