Terms and Conditions

1. Introduction

Welcome to AL NOOR - Upvc,Aluminium Windows and Door Solution, a leading manufacturer and supplier of premium UPVC and Aluminum windows, doors, and related architectural products. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services. These Terms apply to all visitors, users, customers, and others who wish to access or use our Services.

2. Definitions

In these Terms, the following definitions apply:

• "Company," "We," "Us," or "Our" refers to AL NOOR - Upvc,Aluminium Windows and Door Solution.
• "Customer," "You," or "Your" refers to the individual or entity using our Services.
• "Products" refers to all UPVC and aluminum windows, doors, and related products offered for sale by the Company.
• "Services" includes our website, product design, manufacturing, installation, and related services.
• "Order" means a purchase order for Products or Services submitted by the Customer.

3. Product Information and Specifications

We make every effort to display our Products and their colors, features, specifications, and details as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

3.1 Product Variations

Due to the nature of manufacturing, there may be slight variations in color, texture, or finish of our Products. These variations are not defects but rather inherent characteristics of premium materials.

3.2 Technical Specifications

All technical specifications, measurements, and performance data provided are approximate and subject to normal manufacturing tolerances. We reserve the right to make changes to product specifications without prior notice.

4. Orders and Purchases

4.1 Order Acceptance

All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason at any time. We may require additional verification or information before accepting any order.

4.2 Pricing and Payment

All prices are subject to change without notice. Prices are exclusive of taxes, shipping, and installation unless otherwise stated. Payment terms are as specified in the invoice. We accept various payment methods as indicated during checkout.

4.3 Custom Orders

Custom Products are manufactured to your specifications and cannot be returned or canceled once production has begun. A non-refundable deposit is typically required for custom orders.

4.4 Delivery and Installation

Delivery times are estimates only and not guaranteed. The Company is not liable for delays caused by circumstances beyond our reasonable control. Installation services are subject to separate terms and conditions.

5. Intellectual Property

All content included on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AL NOOR - Upvc,Aluminium Windows and Door Solution or its content suppliers and protected by international copyright laws.

5.1 Trademarks

The Company's name, logos, and all related names, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company.

5.2 License to Use Website

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our website for your personal, non-commercial use. This license does not include any resale or commercial use of the website or its contents.

6. Warranties and Disclaimers

6.1 Product Warranty

We warrant that our Products will be free from defects in materials and workmanship for the period specified in the warranty documentation provided with your purchase. This warranty is subject to the terms and conditions outlined in the warranty documentation.

6.2 Warranty Exclusions

This warranty does not cover damage resulting from:

• Improper installation, maintenance, or repair
• Accident, abuse, misuse, or neglect
• Normal wear and tear
• Acts of nature or force majeure events
• Unauthorized modifications or alterations

6.3 Disclaimer of Implied Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AL NOOR - Upvc,Aluminium Windows and Door Solution, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESSING OR USING OUR SERVICES.

8. Indemnification

You agree to defend, indemnify, and hold harmless AL NOOR - Upvc,Aluminium Windows and Door Solution, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, any use of the Services' content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from the Services.

9. User Conduct and Responsibilities

When using our Services, you agree not to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
• Submit false or misleading information
• Upload or transmit viruses or any other type of malicious code
• Attempt to gain unauthorized access to or interfere with our systems or networks
• Use the Services for any illegal or unauthorized purpose

10. Returns and Refunds

10.1 Standard Products

Standard Products may be returned within 14 days of delivery for a full refund, provided they are in their original condition and packaging. The customer is responsible for return shipping costs.

10.2 Custom Products

Custom Products are manufactured to your specifications and cannot be returned or refunded unless defective. Claims for defective custom Products must be made within 7 days of delivery.

10.3 Refund Process

Refunds will be processed within 14 business days of receiving the returned Products. The refund will be issued to the original payment method used for purchase.

11. Installation and Maintenance

11.1 Professional Installation

We strongly recommend professional installation by our certified technicians to ensure proper fitting and to maintain your warranty coverage.

11.2 Maintenance Requirements

Proper maintenance is essential for the longevity and performance of your Products. Specific maintenance instructions will be provided with your purchase.

11.3 Self-Installation

If you choose to install the Products yourself, you assume all risks and liabilities associated with the installation. The Company is not responsible for any damage or issues resulting from improper installation.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to any cause beyond our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, embargoes, government orders, pandemics, or any other force majeure event.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association]. The arbitration shall take place in [City, Country/State] and shall be conducted in [Language].

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms.