Privacy Policy

1. Introduction

Welcome to AL NOOR - Upvc,Aluminium Windows and Door Solution, a leading manufacturer and supplier of premium UPVC and Aluminum windows, doors, and related products. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us in any capacity.

This policy applies to all information collected through our website, mobile applications, social media pages, marketing activities, and during the provision of our products and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

As a manufacturer and service provider in the fenestration industry, we collect various types of information to provide and improve our products and services:

2.1 Personal Information

• Contact Information: Name, email address, phone number, physical address, and other contact details.
• Business Information: Company name, job title, business address, and tax identification numbers.
• Project Details: Specifications, measurements, design preferences, and project requirements for custom window and door manufacturing.
• Financial Information: Payment details, credit history, and transaction records for product purchases and services.
• Identification Documents: Government-issued ID, trade license, or other verification documents required for commercial transactions.

2.2 Technical Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on site, clickstream data, and other analytics.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze website traffic.

2.3 Special Categories of Data

In limited circumstances, we may process special categories of personal data, such as accessibility requirements for custom installations, but only with your explicit consent or as required by law.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

3.1 Product and Service Delivery

• Process and fulfill orders for UPVC and aluminum products
• Provide customized product recommendations and quotes
• Schedule and perform installations and maintenance services
• Manage warranties and after-sales support
• Process payments and handle financial transactions

3.2 Business Operations

• Maintain and improve our manufacturing processes
• Conduct quality control and product testing
• Manage supplier and contractor relationships
• Process warranty claims and product recalls if necessary
• Comply with legal and regulatory requirements

3.3 Customer Relationship Management

• Respond to inquiries and provide customer support
• Send important notices about products, services, and policies
• Conduct customer satisfaction surveys and market research
• Notify about product updates, promotions, and company news

3.4 Legal and Compliance

• Comply with applicable laws and regulations
• Protect against fraudulent or illegal activities
• Enforce our terms and conditions
• Resolve disputes and protect our legal rights

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: When processing is necessary for the performance of a contract with you.
• Legal Obligation: When we need to comply with legal requirements.
• Legitimate Interests: When processing is necessary for our legitimate business interests.
• Consent: When you have given clear consent for specific processing activities.

5. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Manufacturing partners and suppliers
• Installation and maintenance contractors
• Payment processors and financial institutions
• IT service providers and cloud hosting companies
• Marketing and advertising partners
• Customer support providers

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security

We implement comprehensive security measures to protect your personal information:

6.1 Technical Measures

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms

6.2 Organizational Measures

• Employee training on data protection
• Confidentiality agreements
• Regular security awareness programs
• Incident response procedures

While we implement these security measures, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The nature of the data and purpose of collection
• Legal and regulatory requirements
• Statutory limitation periods
• Business needs and operational requirements

Typical retention periods include:

• Customer records: 7 years after last transaction
• Financial records: 7 years as required by tax laws
• Warranty information: Duration of warranty period plus 2 years
• Marketing data: Until consent is withdrawn or 3 years of inactivity

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to and receive a copy of your personal information in a structured, commonly used format.

8.2 Rectification

You may request correction of any inaccurate or incomplete personal information we hold about you.

8.3 Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances.

8.4 Restriction of Processing

You may request that we limit how we use your personal information.

8.5 Objection to Processing

You may object to certain types of processing, such as direct marketing.

8.6 Withdraw Consent

Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the information in Section 11.

9. International Data Transfers

As a global manufacturer, we may transfer and process your personal information in countries other than your own. When we transfer data across borders, we implement appropriate safeguards in accordance with applicable data protection laws, such as:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules
• Other legally approved mechanisms

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we do, we will update the "Last Updated" date at the top of this policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Material changes to this policy will be communicated through appropriate channels, which may include email notifications, website notices, or other methods as required by law.